Privacy Policy | The Eighty Six Group Inc. (ESG IT Consulting)

The Eighty Six Group Inc., operating as ESG IT Consulting ("we," "us," "our"), values the privacy of our customers and website visitors. This policy explains what information we collect, how we use it, and how we protect it.

In short:

We collect only what we need to provide our services and run this website.
We never sell your personal information.
We never store your card number. Payments are processed and securely stored by Wix.com.
You can ask to see, correct, or delete your information at any time at info@theesg.ca.

1. Information we collect

Personal information: your name, email address, phone number, billing details, and any other information you provide when you contact us, register, make a purchase, or use our services.

Non-personal information: your IP address, browser type, device details, and the pages you visit, which helps us understand and improve the website.

Session information: how you interact with the site, such as page load times, time spent on pages, and how you move between pages.

2. How we collect information

Directly from you when you fill out a form, place an order, or contact us.

Automatically through cookies and similar technologies when you visit our website (see section 3).

3. Cookies and analytics

We use cookies and similar technologies to make the website work and to understand how it's used. We use Wix Analytics and Google Analytics to collect usage information such as pages visited, time on site, and general device and location data. Google may process this information outside Canada, including in the United States.

When you first visit, our cookie banner lets you choose which cookies to allow. You can change your choice at any time through the banner or your browser settings. You can also opt out of Google Analytics using Google's opt-out browser add-on.

4. Why we collect your information

To provide and operate our services
To offer customer assistance and technical support
To send service-related notices and, where you've agreed, our own updates and promotions
To create aggregated statistics that help us improve our services
To comply with applicable laws and regulations

5. How we store, protect, and share your information

Hosting: This website is hosted on Wix.com, and your data is stored on Wix's secure servers. Wix and other service providers we use may store or process information outside Canada, including in the United States, where it may be subject to the laws of those jurisdictions.

Payments: Payments made through our website are processed by Wix.com, which follows PCI-DSS (Payment Card Industry Data Security Standard) requirements for secure handling of card information. We do not store or have access to your full card number. Wix stores payment details in encrypted form, and we see only the last four digits of a card so we can match a payment to the right client.

Sharing: We do not sell your personal information. We share it only with the service providers we need to run our business (such as Wix, Google Analytics, and payment processors), or when required by law.

Retention: We keep invoice and billing records for 10 years. We keep other personal information only as long as needed to provide our services and meet legal requirements.

6. How we communicate with you

We may contact you by email, phone, text, or mail to:

Notify you about your account, orders, or services
Resolve issues or disputes
Send updates, promotions, or surveys (where you've agreed to receive them)
Enforce our Payment Terms and comply with applicable law

Every promotional email includes an unsubscribe link, and you can also opt out at any time by contacting us.

7. Your rights

You can ask us at any time to:

Give you a copy of the personal information we hold about you
Correct information that is inaccurate
Delete your contact details, order history, bookings, invoices, and other personal information tied to your use of our website and services, except where we're required by law to keep certain records (for example, financial and tax records)
Withdraw your consent to our processing your information

Contact us at info@theesg.ca or 647-360-3434. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

8. Information we access when providing IT services

Setting up or supporting your network, cameras, or backups may give us access to your equipment and data. We use that access only to perform the agreed work and keep it confidential.

9. Children's privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under [16].

10. Changes to this policy

We may update this policy from time to time. The updated version will be posted here with a new "Last updated" date. For significant changes, we'll notify you through the website or by email where appropriate.

11. Contact us

The Eighty Six Group Inc. (ESG IT Consulting)
Email: info@theesg.ca | Phone: 647-360-3434