Privacy Policy for ESG IT Consulting

At ESG IT Consulting, we value the privacy of our customers and visitors to our website. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to ensure your data is protected.

1. Information We Collect

We collect a variety of information when you interact with our website and services:

Personal Information: This includes details such as your name, email address, phone number, payment information (e.g., credit card), and any other personal details you provide when registering, making a purchase, or engaging with our services.
Non-Personal Information: We collect information such as your IP address, browser type, device details, and the pages you visit. This helps us analyze and improve your experience on our website.
Session Information: We may use software tools to track and analyze how you interact with our website, including page load times, time spent on pages, and how you navigate away from pages.
PII is used solely for internal tracking and billing purposes and is never sold or used for advertising. Customers can request a copy of their data or have it deleted.

2. How We Collect Information

Direct Interaction: When you make a transaction or interact with our services, we collect personal details such as your name, address, email, and payment information.
Tracking Technologies: We may use cookies, web beacons, and other tracking tools to gather session data to better understand your preferences and improve our website.

3. Why We Collect Your Information

We collect both personal and non-personal information for the following purposes:

To provide and operate our services.
To offer customer assistance and technical support.
To send general or personalized service-related notices and promotional messages.
To create aggregated statistical data to improve our services.
To comply with applicable laws and regulations.

4. How We Store, Use, Share, and Disclose Your Personal Information

Platform Hosting: ESG IT Consulting is hosted on the Wix.com platform. Your data is stored on Wix's secure servers, protected by a firewall.
Payment Security: All payments made through our website are processed by Wix.com, which complies with the PCI-DSS standards managed by the PCI Security Standards Council. This is a joint effort of brands like Visa, MasterCard, American Express and Discover. This ensures secure handling of your payment information.

5. How We Communicate with You

We may contact you via email, phone, text, or postal mail for various purposes, including:

To notify you about your account or services.
To resolve issues or disputes.
To send updates, promotions, surveys, or questionnaires.
To enforce our User Agreement and comply with national laws.

6. Withdrawing Your Consent

If you no longer wish to have your data processed, you can contact us at Info@theesg.ca. We will assist you in removing or deactivating your personal data as per your request.

7. Privacy Policy Updates

We may update this Privacy Policy from time to time. When changes are made, they will take effect immediately upon posting on the website. If any significant changes are made, we will notify you on this page so you are aware of what information we collect and how we use it.

8. Information Included and Deleted

Information Collected: Customer contact details, activities, orders, invoices, and other personal information related to your use of our services.
Deleted Information: Upon request, we will delete your contact details, order history, bookings, invoices, and other personal information associated with your activities on our website.